Some of our best features don't fit into a box.

We often ask people what they really think of Digital River services. Naturally, we get a lot of comments about page delivery times and megabytes and the like. But we also hear things like "Digital River is there when I need them." And "They actually listened to me!" Because every delivery comes with some important extras.

High standards are standard. At Digital River, we never forget how we became Digital River. By providing services people need, when they need them.

To help do that, we've made one of the industry's biggest investments in customer service technologies—more than $1-million in our Fujitsu phone system and Kana Communications e-mail management system with skills-based routing to representatives who are trained in specific areas. As a result, phone queues average less than 23 seconds during ordinary service periods and less than one minute during peak periods. E-mail response time averages about 54 minutes per message, a service level that puts us in the lead when it comes to digital product delivery on the Internet.

Our well-trained phone representatives run a smooth 24/7 operation. Call abandon rates are less than 0.5%. And 91% of customers would buy through our network again.

"Digital River quality service" is a phrase people use in many different ways. Probably because it involves everything we do. From marketing and merchandising all the way to sales and support. However you may think of quality service, we'd just like you to know it's always our top priority.

For one simple reason.

Quality service is what makes a Digital River customer a loyal Digital River customer.

Let's talk about what we can do for you and your Web customers.
Call 1.800.207.2755. Or e-mail us at commercebridge@digitalriver.com.

© 1999 Digital River, Inc. Digital River® is a registered trademark of Digital River, Inc.