People click with Digital River for a number of reasons. 1,400,000 at last count.

No matter what time of day you're reading this, there's a person downloading digital products from Digital River clients. Fact is, we've completed more than 1,400,000 transactions for our clients. Which is not surprising. Digital River is the world's leading outsource provider of Web commerce solutions and online marketing services, and we got to that leading-edge position for a number of reasons. Here are twelve of the best:

    1) Experience that goes with serving more than 5,000 clients,
    including relationships with 1,500 software publishers and over 1,000 online retailers.

    2) Having the world's largest online inventory of over 100,000 digital products.

    3) State-of-the-art customer service systems and well-trained professionals on call 24/7. When you combine our $500,000 Fujitsu phone system with our $500,000 Kana e-mail system, you get response times that make customers smile. Nobody in our Web industry responds faster or better to customers than Digital River. Telephone inquiries are answered within 23 seconds. E-mail responses are within 54 minutes. Research shows 91% of our customers would buy through our network again.

    4) The most comprehensive portfolio of Web commerce solutions available. Front to back. Strategic planning to program execution. Data tracking to online reporting. To integrate and Web-enable your entire transaction supply chain, look to Digital River for:

      Site Design & Construction
      Webstore Hosting
      Transaction & Order Processing
      Site Security
      Legacy Systems Integration
      Data Center Management
      Fraud Prevention
      Order Tracking
      Online Reporting
      Customer and Distribution Fulfillment Management
      Marketing and Merchandising Support
      24/7 Customer Service Support

    5) Working together with our people, you can confidently select those Web commerce services you need. A la carte. Point is: whatever it takes to create a seamlessly integrated Web commerce back office for your business, that's our business.

    6) We can have transactions flowing within days or weeks—not months.

    7) Working with our NetDirect marketing and merchandising people, clients have shown an average monthly revenue growth four times greater than those who don't.

    8) You get accurate, detailed online reporting to help you assess market trends and increase sales.

    9) We've invested several million in our Digital River Data Center, and here are just a few of the bells and whistles we have to show for it:

      Advanced Sun enterprise architecture
        2 Enterprise 6000 systems
        1 Sun 5000 system
        2 Sun 3000 systems
        Over 3 terabyte's RAID level 5
        All systems mirrored and redundant
        Veritas file management
      Powerful bandwidth capabilities
        2 DS3 lines
        7 T1 lines
        Multiple carriers to ensure redundancy

    10) Greater than 99.5% uptime. A key factor when time is, quite literally, money.

    11) Our Fraud Elimination Services are cutting-edge and industry-leading, with:

    • A proprietary database with 20-million elements for screening and 1.5-million fraud profiles
    • Hundreds of heuristics (581, to be exact) and business rules to filter each and every transaction
    • An entire team dedicated to fraud elimination, so our abilities are always ahead of fraud perpetrators'.

    12) Our 100% Secure & Virus-free Shopping Guarantee. You can say with confidence the we provide the most secure, bug-free online shopping experience—guaranteed!

One of the big things clients notice about Digital River is all the little things we do. You know, those little details that can't be quantified, but all add up to quality service. Each of them by itself isn't reason enough to partner with Digital River. But would you really want to grow your Web commerce business with a company that decided to leave them out?

Digital River has been paying attention to millions of Web Commerce details for over 5 years. Give us a call at 1.800.207.2755. Or e-mail us at marketing@digitalriver.com.



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